TERMS AND CONDITIONS

TERMS AND CONDITIONS

Bookings

Clients can make appointments by phone, via the website or by calling into the salon reception. All bookings will be subject to these terms and conditions of contract which come into force at the time of booking.

Appointments – 

Each client’s appointment is important to us so we would confirm clients should arrive in the salon at least 10 minutes prior to your treatment slot. In the event the client is late then this time will be lost from the treatment period as we need to commence the next guest’s treatment on time. In the event clients are late and the actual treatment time is reduced then the full price of the treatment is still payable. Please note the treatment times stated include the time required to prepare the room and client at the start and end of each treatment. This will be 5 mins each end per client.

 

Deposits, Cancellation and no shows- 

 

Each treatment or services is different so the level of deposit will vary. All deposits are non-refundable due to all cancellations and No shows significantly impacting the operations of Beau monde therefore the rules that apply for deposits and cancellation are:

 

Hair /Make Up /Beauty - 

£10 non-refundable deposit taken for all hair services.

More than 3 days – loss of deposit

Less than 48 hours up to 24 hours – 50% of treatment booked.

Less than 24 hours .- 100% of treatment booked.

 

Spa treatments one off

A 50% deposit is taken up on booking.

More than 7 days – no charge.

Less than 3 days 50% of treatment booked.

Treatment courses

Payment in full up on booking

More than 7days per treatment – no charge.

Less than 3 days –  the course will assume I treatment taken.

Spa day packages

A 50% deposit is required upon booking

More than 14 days - no charge.

Less than 7 days 50% of package price.

Less than 3 days 100% of package price.

In the event we are able to fill the spa packages days we will be able to refund minus an admin fee of £20 per person. 

 

Spa packages including accommodation and meals.

A 50% deposit is required upon booking

More than 4 weeks’ loss of deposit 

Less than 4 weeks’ accommodation will be chargeable in full.

 

 Wedding Bookings

A  non-refundable 20% deposit is required upon booking.

More than 6 weeks - No charge

Less that 14 days - 100% of wedding package price. 

 

Personal Training

For No Shows where clients give less than the minimum notice period as stated under cancellation or where the client or any member of the party booked does not attend then all monies paid will be lost and in the event balances remain outstanding then the monies owed will be invoiced and needs to be paid within 7 days

 

Product Sales

Beau monde stock a wide range of beauty products that can be purchased from the salon or via the phone. All products must be paid for at the time of purchase. Any purchases requested to be posted will be subject to postage which will vary. 

 

Refunds/ Returns

Products must be returned unopened and unused in the same condition as they were originally purchased from Beau monde within 14 days of purchase. All goods returned in perfect condition, unopened will be refunded less a restocking charge of £5. 

 

Gift Vouchers

Gift vouchers have their value printed on the voucher. They are non- refundable in part or full. They can be used in payment for any service or product available from Beau monde. The validity of the gift voucher is stated on the voucher post the expiry date the voucher will have zero value. Extensions to the Gift voucher validity prior to the expiry date can be accommodated at the discretion of Beau monde but a fee of £5 will be payable.

 

Mobile Phones/ Electronic Devices 

For the quiet enjoyment of other clients and staff mobile phones or other electronic devices should be switched off or set to silent and non - vibrating mode.

 

Medical Conditions

The welfare of our clients are paramount to Beau monde we rely 100% on client declaration and information in regard to pre -existing medical conditions pregnancy, allergies or reactions. Some treatments may not be possible or recommended for certain conditions so the client has responsibility to fully disclose any conditions prior to the treatment being booked.  

 

Children/ Toddlers /Babies

Beau monde can accommodate children/toddlers/babies for limited aspects of their services. However other client’s enjoyment is important to Beau monde so restrictions will be in place. Please discuss with Beau monde what can be accommodated at the time of booking.

Without prior agreement clients should not turn up with children, toddlers or babies.

 

Patch Testing 

For your health and safety and in compliance with the law it is mandatory to carry out a patch test on all tinting treatments for clients who are having treatments at Beau monde for the first time or undertaking a different treatment. Hair and colour skin test must be done 48 hours prior to colour application and repeated if the client has not had further treatments in the preceding 3 months.

 

Waxing 

For clients receiving wax treatments for the first time or have sensitive skin it is advised to contact Beau monde prior to your appointment to discuss options on alternative waxes. Please also highlight your concerns at the time of booking.

 

For 24 hours prior to your treatment please avoid hot water and heat based activities, sun bathing, swimming, steam rooms or saunas and tanning treatments.

 

Tanning

It is advised to wear dark loose fitting clothes for all tanning treatments and avoid all water and heat based activities as defined under waxing

 

Nails

For pedicures we advise clients to wear open toe shoes. Clients can bring their own choice of nail colour for certain treatments. However, this will not reduce the cost of the appointment

 

Health and safety 

The welfare and health and safety of all our clients is paramount to Beau monde. It is imperative Guests strictly follow any instructions or rules provided or any instructions or advise given by and any of our staff. Clients need to behave appropriately for the conditions and raise any concerns with any staff member.

 

Swimming pool

Within Beau monde leisure is classed as a leisure pool and is to be used  by all guests showing maximum courtesy to other users .Under no circumstances can anyone access the pool by jumping or diving in from the sides . Access and exit of pool should be via the steps. Beau monde Leisure is an unmanned pool. Where possible we do not allow 

Water jets locatedalongside thepool edge should not be hung or swung from.

 

Fitness suite

No access for anyone aged under 16

Sauna

No access for anyone aged under 16

Steam room

No access for anyone aged under 16

Jacuzzi

No access for anyone aged under 16

 

Food and Drink

Only food and drink purchased from and provided by Beau monde can be consumed on the premises. Clients can be asked to leave the facility when blatantly ignoring this requirement.

 

Smoking

Beau monde is a fully compliant business in respect the laws banning smoking in public places or buildings. Clients are not allowed to smoke any product within the building or in the grounds with the very specific exception of an allocated smoking area. Staff will advise of this location. We would expect clients do not discard cigarette butts or any other litter other than in the bins provided.

Smoking in gowns is also prohibited & we asks guest to change into personal clothing when smoking as per the rules above. 

 

Client's Feedback

We value the feedback of all clients. Where clients are dissatisfied with any aspect of the service or experience they encountered when dealing with Beau monde we would request that the issues of concern are notified to a member of staff at the time of the visit or at a minimum write to Beau monde via email within 24hours of the event. Beau monde will follow up all feedback with a formal response to the client within 5 working days. Where the guest compliant is in respect of the provision of services such as hair or beauty Beau Monde reserve the right to rectify the issue via a new service as a direct replacement.

 

Force Majeure

If for reasons outside the direct and specific control of Beau monde, including but not limited to natural disaster or disease, strikes, availability of material, staff sickness or access restriction Beau Monde will give clients reasonable notice of cancellation. In such circumstances Beau Monde will offer the clients a change of date or a credit note with a validity of 12 months.

 

Prices

All prices are agreed at the point of sale and remain valid for the treatment/services if undertaken at the agreed time and dates. Where prices are incorrectly advertised in error then Beau monde has no obligation to honour such mistakes prior to agreeing a booking. All advertised prices can be changed without prior notice

 

Non - Payment 

In the event a client account is overdue and remains unpaid Beau monde having giving 14 days of the default will as needed seek legal recovery and in such circumstances the cost of recovery including legal will be payable by the client.

 

IPR

Beau monde will develop specific colour formulations for client’s treatments. These formulae are the property of Beau monde and will not the client or any other third party.

 

Limitation of Liability

Where the provision of a service cannot be delivered by Beau monde or where Beau mode the services provided are agreed by Beau monde are not to an acceptable standard Beau monde will at its sole discretion offer the client a repeat treatment or service, a voucher for future use or in specific circumstances a refund.  Beau monde total full and final liability in these circumstances will be capped at the price paid by the client. Under no circumstances will Beau monde be responsible for any other losses whether direct, indirect or consequential.

 

Severability – 

If any provisions of this agreement is determined to be invalid, illegal, or unenforceable, it shall not affect the enforceability of any other provisions of the contract.

 

Data Protection & Security -  

Personal details taken from client during booking or during the consultation or treatment process will be kept safe and in strictest confidence following best practice. Occasionally we will send all registered clients some news or promotional offers however if you prefer not to get these update please let Beau monde know and we will update your record accordingly.

 

Entire Agreement

This agreement constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior agreements and understandings, both oral and written.

 

Law and Jurisdiction

These conditions of sale and use shall be governed by and construed in accordance with the laws of England & wales. Disputes arising shall be exclusively subject to the jurisdiction of the courts of England &Wales.

 

Any cause of action you may have with respect to your use of this site must be commenced within 1 year after the claim or cause of action arises.   

CONTACT US!

Lucker Hall Steading, Lucker, Belford NE70 7JQ, UK

01668 212250

Tel: 01668 212250

©2020 by Beau Monde Salon.spa.