AGE REQUIREMENT

The minimum age for treatments and using the spa facilities is 16.

ARRIVAL TIME

To ensure your treatment takes place at the time you booked and that you receive full benefits of the spa, please arrive 15 minutes before your treatment time or the specified time provided via email if you are on a spa day.  In the event of turning up late we will only be able to offer the remaining treatment time. This will still be charged at full price.

ATTIRE

We provide guests booked on spa days with a robe, towel and slippers to wear throughout your spa day. Swimwear is required for using spa and leisure facilities, and we advise you bring two sets of swimwear for full spa days. For treatments it is normal to wear underwear. Robes slippers and towels are not provided to guests booked for treatments only. These are available upon request at a charge of £5 per guest.

ALCOHOLIC BEVERAGES

 Only alcohol provided by Beau Monde Salon Spa can be consumed on the premises. Alcoholic beverages should be consumed in designated areas only. We reserve the right to refuse to serve anybody that is considered intoxicated. Using heat facilities (e.g. hot tub, sauna, steam room) and receiving treatments when intoxicated can cause you to feel very unwell. A charge will be made to anyone found consuming their own alcohol while in the spa.

CANCELLATIONS POLICY

Stand alone service and treatments-

A non-refundable 50% deposit will be taken upon booking.

If cancelled before 72 hours the deposit can be transferable up to 3 months after however, transferred booking must be made at time of cancellation. 

If cancelled less than 72 hours there will be a loss of deposit and will not be transferable

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Spa experiences and spa packages including accommodation-

Full Payment will be taken upon booking.

If cancelled before 72 hours the payment can be transferable up to 3 months after however, transferred booking must be made at time of cancellation. 

If cancelled less than 72 hours there will be a loss of full payment  and will not be transferable

ETIQUETTE

 We want all of our spa guests to enjoy their time with us, and our spa environment is a relaxed and informal one. But we do ask that all spa guests respect others. When in the main spa building we kindly ask that all spa guests keep voices to a whisper. Smoking is strictly prohibited in all spa areas. Mobile telephones and electronic devices should be set to silent at all times. It may be politely brought to your attention if we believe other spa guests are being disturbed.

FOOD

Food – Only food purchased on the premises can be consumed at Beau Monde Salon & Spa.  Food and beverages should be consumed in designated areas only. No food is permitted in the leisure club. A charge will be made to anyone found consuming their own food while in the spa.

PATCH TESTS

 A patch test is compulsory at least 24 hours prior to any tinting treatments. This will vary depending on treatments, please make sure when making a booking with us. 

PREGNANCY AND BREASTFEEDING MUMS

 Please advise us if you think you may be pregnant or are undergoing any fertility treatment. We do not offer treatments to pregnant women who are in their first trimester. However, we do offer specially designed treatments to women who are past their first trimester and to mums who are breastfeeding. We advise pregnant women to avoid all heated spa facilities. Please speak to a member of our team if you have any questions or queries

MEDICAL CONDITIONS

Some of our treatments are not suitable for guests with certain medical conditions. We request that you notify us if you have any of the following conditions when booking: Epilepsy, allergies, heart condition, high/low blood pressure, scar tissue, varicose veins, skin conditions, diabetes, cancer, thyroid condition and pregnancy, or if you’ve recently had an operation. We have specially designed treatments for pregnant women and nursing mothers. Please speak to a member of the team about the treatments that are most suitable.

SMOKING

Smoking is strictly prohibited in all spa areas. Anybody who is found smoking will be asked to leave immediately & incur a fine of £25 towards any cleaning required. 

SPA PROPERTY

All items in the spa remain the property of Beau Monde Salon & Spa. We reserve the right to charge guests after departure for items removed during their visit – for example, robes, towels, items in treatment rooms and around the property.

TREATMENT TIME

Your treatment time, as advertised, is not ‘hands-on’ treatment time. This time does include before and after care which is inclusive of your treatment.

VALUABLES

We cannot accept responsibility for the safety of your personal belongings (including money and valuables) during you time with us. If you do bring these items with you, we strongly recommend that they are covered by your own insurance policy.